Privacy Policy
Intro
This Privacy Policy explains how Azores Roots & Routes collects, uses and protects personal data shared through this website, booking enquiries and direct communication channels.
1. Who is responsible for your data
Azores Roots & Routes is responsible for the personal data collected through this website and through direct contact channels such as email or WhatsApp.
For any privacy-related question or request, you may contact: info@azoresrootsandroutes.com
2. What data may be collected
Depending on how you contact Azores Roots & Routes, the following personal data may be collected:
name, email address, phone number, booking details, activity preferences, and any other information you choose to share when asking about an experience, trail or tour.
This website may also collect limited technical information, such as browser or device data, through cookies or platform tools used to keep the site secure and working properly.
3. How your data is collected
Your data may be collected when you: contact Azores Roots & Routes through the website, email or WhatsApp, ask for availability or booking details, send information related to an activity, or interact with the website. Some technical data may also be collected automatically through cookies or website tools.
4. Why your data is used
Your data is used only for purposes related to the activity of Azores Roots & Routes, including: replying to enquiries, managing bookings and availability, communicating before an activity, organising experiences, trails or tours, and meeting legal or administrative obligations where required.
5. Legal basis for using your data
Your personal data is only used when there is a valid reason to do so, such as: replying to your enquiry, preparing or confirming a booking, providing a requested service,
or complying with legal obligations. Where consent is required, it may be withdrawn at any time.
6. Sharing of data
Azores Roots & Routes does not sell personal data. Your data may only be shared when necessary with service providers involved in running the website or supporting business operations, such as website hosting, email or other essential tools. Only the data strictly necessary for those purposes will be shared.
7. How long data is kept
Personal data is kept only for as long as necessary for the purpose for which it was collected. This may include the time needed to manage communication, prepare or deliver an activity, and comply with any legal, tax or administrative obligations. When data is no longer needed, it will be deleted or retained only where legally required.
8. Cookies and website tools
This website may use cookies or similar technologies to ensure security, performance and a proper browsing experience. If non-essential cookies or analytics tools are active, visitors may be informed through a cookie banner or similar notice, where applicable.
​9. Your rights
You may request access to your personal data, ask for it to be corrected or deleted, limit how it is used, object to its processing, or request data portability where applicable under the law. If you wish to exercise any of these rights, please contact: info@azoresrootsandroutes.com. If your data is processed based on consent, you may withdraw that consent at any time.
10. Data security
Azores Roots & Routes takes reasonable steps to protect personal data against loss, misuse, unauthorised access or disclosure. However, no online system can guarantee absolute security.
11. Changes to this policy
This Privacy Policy may be updated from time to time to reflect legal, technical or operational changes. The most recent version will always be available on this website.
12. Contact
For any question related to privacy or personal data, please contact: info@azoresrootsandroutes.com